Frequently Asked Questions (FAQ)
1. What sizes do you offer?
We offer a wide range of sizes for men, women, and kids. Size availability may vary depending on the product. You can find size options on each product page.
2. How do I know my correct shoe size?
You can refer to our Size Guide available on product pages. We recommend measuring your foot length and comparing it with our size chart for the best fit.
3. Are your products original?
Yes! All products listed on our website are 100% authentic and sourced directly from trusted manufacturers and suppliers.
4. What payment methods do you accept?
We accept major payment methods including:
- Credit/Debit Cards
- UPI
- Wallets (e.g., PhonePe, Google Pay, Paytm)
- Cash on Delivery (if available in your location)
5. Can I modify or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible if you need changes.
6. How long does delivery take?
Delivery usually takes 3–7 working days, depending on your location. Remote areas may take slightly longer.
7. How do I track my order?
Once your order is shipped, you’ll receive a tracking link on your email or phone. You can use that link to check real-time delivery status.
8. What is your return and exchange policy?
We accept returns and exchanges within 5–7 days of delivery, provided the product is unused, in its original packaging, and with all tags intact.
For full details, please check our Return Policy.
9. Do you offer refunds?
Yes. Refunds are issued after we inspect the returned product. Refund time may vary depending on the payment method used.
10. Do you ship internationally?
Currently, we ship only within [your country]. International shipping may be introduced in the future.
11. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours with photos, and we will arrange a replacement or refund.
12. How can I contact customer support?
You can reach us via:
📧 Email: diamondfootwr@gmail.com
📞 Phone: 00923466671724
Or fill out the form on our Contact Us page